Reference

Terms That Govern Your 499g Account

These terms set out how your 499g account works — what you can do, what we expect, and how disputes are handled. Access to the platform depends on your local law and eligible region, so read this before you open an account.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction notice
499g Terms That Govern Your 499g Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status under these rules, our support team can help. You can reach us through live chat in the lobby, by email, or via our social channels. Queries about bKash, Nagad, or Rocket wallet verification are handled through the same channels — include your registered wallet number when you write in so we can pull up your account straight away.

Team online

Live Chat

Open the chat window inside your account lobby. Give your registered bKash, Nagad, or Rocket number so the agent can locate your account quickly.

Email Support

Send your terms-related query to our support address. Include your account ID and the specific clause you are asking about for a faster, more precise reply.

Social Channels

Reach out through our official social pages for general terms questions. For account-specific issues, switch to live chat or email so your details stay private.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We take the enforcement of these terms seriously because it keeps every account on the platform fair. Verification checks, wallet matching against bKash, Nagad, or Rocket records, and activity reviews are all part of how we maintain that standard. If you believe a rule has been applied incorrectly to your account, there is a formal review path available — details are in the contact section above.

Wallet Verification

Every withdrawal request is matched against the bKash, Nagad, or Rocket number registered on your account. Mismatches pause the transaction until identity is confirmed.

Account Security

Your account is protected by OTP login. If you suspect unauthorised access, contact support immediately so we can lock the account and review recent activity.

Data Retention

We retain account records for as long as required by the terms and applicable regulations. You can request a summary of data held on your account through our email support channel.

Dispute Review

Disputes about term application are reviewed by our compliance team. Submit your case by email with your account ID and the relevant transaction or event reference number.

Common Questions About 499g Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, and what happens when something goes wrong.

Yes, but access and eligibility depend on your local law and eligible region. These terms govern your account use; they do not override local legal restrictions that may apply in Bangladesh.

We can update these terms at any time. We post the revised version on this page, and continuing to use your account after that update means you accept the new terms.

Funds already deposited via bKash or Nagad are held in your account wallet during a suspension. We review the account and communicate next steps through your registered contact details.

Email our support team with your account ID and a written data request. We will confirm what information is held and provide it within a reasonable period under applicable rules.

Submit a formal dispute by email, including your account ID and the transaction or decision reference. Our compliance team reviews each case and responds with a written explanation.

Rocket transactions follow both our platform payment terms and Rocket's own provider conditions. If a Rocket transfer is delayed or flagged, contact us with the transaction reference so we can investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.