What Data We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — your name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references tied to those payment rails so we can verify deposits and
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process withdrawals to your wallet correctly. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the platform is being accessed. We do not collect more than we need for these
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purposes. Your bKash, Nagad or Rocket account number is held only for transaction matching; we never share it with unrelated parties. Where third-party studios or providers deliver games inside our lobby, they may receive anonymised session data under strict data-sharing agreements — not your personal wallet
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details. We retain your data for as long as your account is active, and for a period afterward as required by applicable rules. If you close your account, you may request deletion of personal records by contacting support directly. Availability of these services depends on your
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local law and the eligible regions 499g operates in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.